Refund & Cancellation Policy

Last updated: 6 June 2026

This Refund & Cancellation Policy explains how cancellations and refunds work for InvoiceURL (the "Service"). It forms part of our Terms of Service, where the operating entity is identified.

1. How billing works

Payments are processed by Lemon Squeezy, our Merchant of Record. Lemon Squeezy charges your payment method, issues the invoice or receipt, and handles applicable taxes. You can view and download your past invoices from your billing portal at any time.

2. Cancelling a subscription

You can cancel your subscription at any time from your billing settings. When you cancel:

  • Your plan remains active until the end of the current paid period.
  • You will not be charged again after the current period ends.
  • Credits already granted for the current period remain available until the period ends, subject to your plan's rollover rules.

3. The nature of credits

Credits are a consumable used to generate approval links. A credit is considered used once you generate an approval link (one link per recipient), and used credits are generally non-refundable.

4. Refund eligibility

We want you to be satisfied. We will consider refunds in cases such as:

  • A duplicate or accidental charge.
  • A technical fault on our side that prevented you from using the Service.
  • Any refund right you are granted by applicable consumer-protection law.

Refunds are generally not provided for credits that have already been used, for change of mind after credits have been consumed, or for partial, unused portions of a billing period unless required by law.

5. How to request a refund

Email support@invoiceurl.com from the address on your account, with your invoice number and a short description of the issue. We aim to respond within a reasonable time. Approved refunds are issued to the original payment method, processed via Lemon Squeezy.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve issues faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

7. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by reasonable means.

8. Contact

Questions about cancellations or refunds? Email support@invoiceurl.com.